1. Delivery Information
Shipping & Handling cost is automatically calculated upon checkout. All orders are processed on Monday to Saturday from 9 a.m. to 5 p.m. Orders will be shipped within 48 hours after payment is received. We deliver via JNE REG delivery service: 1 – 3 days to Jakarta and surrounding areas 2 – 6 days outside Jakarta There is no delivery on Sunday, and public holidays. Please be patient for the shipping because the order will be processed by First Come First Serve method. Be assured that your order will not be lost or forgotten and will be processed within 48 hours or as soon as possible.

2. Product
Images of products are seen on the Site may differ slightly from the actual product you receive. All product descriptions, information and materials provided on the Site is provided "as is" without warranty of any kind.

3. Return & Exchange Policy
If you are not satisfied with your Istana Accessories purchase, you may return them within 3 days (including holidays). The day that you received your order is counted as day 1. We will not accept a return of merchandise that has been worn, washed, damaged, used, altered, or returned without our Istana Accessories tag and /or any accompanying materials that were originally included.

3.1 How to Return
You may return them either by mail or to our local Istana Accessories store.

3.2 Shipping Fees
Shipping fee is non-refundable and you are responsible for the fee to ship the items back to us. Please use a reliable method of shipping, we are not responsible for lost/undelivered returns to us.

3.3 Damaged/Incorrect Products
If you received damaged or incorrect merchandise, please contact our Customer Service within 48 hours (including weekend/holidays) to process return and exchange. Exchange/Return requests received for damaged/incorrect product after 48 hours will not be accepted.

4. Privacy Policy

4.1 Security of your Personal Information
Istana Accessories does not sell and distribute your personal information. Personal information collected online is only shown internally, and only used to provide services to you. When creating a Istana Accessories user account, personal information that we may collect, including but not limited to:

  •  Name
  •  Shipping Address
  •  Email Address
  •  Phone Number
  •  Mobile Phone Number
  •  Date of Birth
  •  Gender

4.2 Updating your Personal Information
You can update your personal information anytime by logging in to your account.

4.3 Changes in the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Any revisions for Privacy Policy changes will be published in Istana-accessories.com 7 days before being in effect. Users will be deemed to constitute acceptance of the new Privacy Policy.

5. Changes in the Terms & Conditions
We reserve the right to change this Terms & Conditions at any time. Any revisions for Terms & Conditions changes will be published in Istana-accessories.com 7 days before being in effect. Users will be deemed to constitute acceptance of the new Terms & Conditions.

6. Intellectual Property Rights
All content contained on Istana Accessories website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software are the intellectual property of Istana Accessories and protected by copyright laws, and may not be copied, published, distributed, or reproduced in any formats for any commercial purposes without Istana Accessories consent. For more information about the site or the information Istana Accessories copyright policy, please contact us at info@istana-accessories.com